Developing web apps with low code
8. December 2023
The brixxbox Nevo ticket system digitizes your entire request management by intelligently recording and controlling all communication processes. External inquiries such as customer complaints and internal messages from other brixxbox Nevo modules are brought together across all channels in a central system.
The ticket system records incoming inquiries from all communication channels offered – external, e.g. complaints, and internal, e.g. from other brixxbox Nevo modules. It stores the contact history centrally in one place across all channels and in a context-related manner. Various filter and control options ensure that each user only sees the tickets that are relevant to them.
The Kanban board is a tool for mapping and visualizing your workflow and one of the key components of the Kanban method. The brixxbox ticket system supports visualization as a Kanban board, making handling even easier.
The brixxbox ticket system enables simple prioritization of internal and external requests and thus simplifies prioritization and control. This leads to faster response times and greater transparency. Context-related documentation ensures complete traceability of all processes.
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